Enhancing the Guest Experience with Training

One of the age old questions in the bar/restaurant sphere is “How can I enhance my customers’ experience?”. In such a volatile environment and industry, any establishment that wants to succeed for a long time needs something to separate and elevate itself from their competitors. Owners and operators are always searching for little things that successful bars have been doing that they can replicate. Some things may be out of your control if your business isn’t the same type or scale, but there’s one thing that isn’t. Employee training.

people sitting in a bar

Employee training can close a gap that may exist in your business. By training employees more consistently as you see fit, you can get your staff to buy into your vision for the future of your bar and keep customers happy. The #1 way to create this within a bar is training on the pouring of drinks. Most of the successful bars you will see have a staff that have been trained properly and care about attention to detail, so customers get a consistent and good experience every time. We’re all human, and some mistakes will happen when pouring drinks. It’s natural and easily correctable. The problem arises though, in figuring out what the best techniques and systems are.

You need a training system that can enhance your customer experience, and make the lives of your employees easier. That’s what the BarMinder system can give you. BarMinder’s Smart Spouts automatically pair and self-assign themselves to any bottle they are put on, eliminating labeling and human error completely. The Spouts can also detect when they’ve been removed from the bottle, which allows you to float spouts between multiple bottles at will. The Spouts can be configured to pour a set amount and stop, or even provide a free-pour like experience to not interfere with the customer perception. Since they look just like a regular speed pourer, they don’t call attention to themselves to your customers can focus on enjoying their cocktail and not the high-tech thing stuck on the bottles.

Centered on these revolutionary pour spouts, The BarMinder Inventory System tracks every bottle from when it enters the establishment until it goes into the trash. By combining data from the spouts about every drop being poured with real-time counts of every bottle in storage, BarMinder lets you never have to count another bottle of liquor. Ever. Just slap a sticker to the neck of the bottle and check it into the system, your inventory is complete and provided to you on the hub on location or anywhere in the world on your phone. No more incorrect counts, no more hours wasted on counting bottles, you and your staff can focus on caring for customers, and BarMinder will let you know when there’s something that can be done to improve your operations. Reduce shrinkage, reduce overhead, and make more money with BarMinder.

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